Draft. Review by a lawyer before publishing. This is a starting template and isn't legal advice.

Cancellation policy

Effective date: [EFFECTIVE DATE]

In short

Cancel in writing, any time.
Care plans stop at the end of the billing period.
You keep everything you've paid for.

1. How to cancel

Send us a written notice by email to [SUPPORT EMAIL]. We'll confirm within one business day.

2. Cancelling a project

We stop work at the end of the business day we receive your notice.
We send a final statement of the work done, set against what you've paid (see our Refund policy).
Once the balance for completed work is settled, we hand over the code, designs and documents produced so far, and transfer the related rights.

3. Rescheduling Discovery sessions

You can move a Discovery session once without charge with at least 24 hours' notice.

4. Pausing a project

You can pause a build for up to 4 weeks once per project. Longer pauses may change the timeline because we schedule a limited number of builds at a time.

5. Cancelling a Care plan

Monthly plans: cancel any time; the plan runs until the end of the current billing month and won't renew.
Annual plans: cancel any time; see the Refund policy for how unused months are refunded.
When a Care plan ends we hand back all access and send a short handover note.

6. When we may cancel

If we cancel for reasons other than non-payment or a breach on your side, we refund any amount paid for work not yet done.

Non-payment: There is a 7-day grace period. After that, work pauses. You keep access to staging, and the production handover waits until the balance is paid.
If continuing would require us to break the law or act unethically.
If communication becomes abusive.

7. Contact

Email [SUPPORT EMAIL], or write to QHATULYST PTE. LTD., 60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore 409051.